Making a Return: go to returns.jacandjack.com and follow the instructions there to start your return.

For questions pertaining to our website, web orders, and web returns: service@jacandjack.com. If your inquiry is about an order, please include the order number in your email. 

For questions pertaining to product fit, color, care, and styling, please email service@jacandjack.com or call +61 (02) 9380 6630

For press enquiries: media@jacandjack.com

For all other questions: service@jacandjack.com

If you'd prefer to chat, please call us at +61 (02) 9380 6630 between 9:30 - 5:00pm AEST

• You can return or exchange any full priced item from jacandjack.com within 14 days of package delivery.
• Items must be returned unused, unaltered and unwashed with all original packaging and labelling in good condition. 
• Mark Down items are FINAL SALE - refund, return or exchange only as prescribed by Trade Practices Legislation.
• Your refund will be in the same form as the original purchase.
• Shipping and handling charges are non-refundable.
• We only accept returns that were purchased from this website. JacandJack.com will not accept orders that were purchased from other retailers.
• If you receive an item that is damaged, please contact customer service immediately. 

We currently do not process exchanges. If you'd like to exchange an item, we recommend returning the item and placing a new order for the item you want. 

1. Go to returns.jacandjack.com and follow the instructions there to make your return.
2. If you choose not to use our returns portal, you must ship your return using a trackable shipping method. JAC+ JACK cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
3. Please allow up to 7 days transit time.
   
4. Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.
   
5. Upon receipt of returned goods, JacandJack.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
   
6. Please note that Mark Down and Promotional Sales are FINAL SALE and cannot be exchanged or returned at any time. 
   

Please allow 1-2 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Orders placed over the weekend will not be processed until the following business day.

During Sale periods at Jac+ Jack it may take a little longer to deliver your order.

JacandJack.com does not offer Saturday delivery.

Free shipping applies to orders $350 USD and over.

JacandJack.com does not process or ship orders on Saturday, Sunday, or company observed holidays. 

If you refuse delivery of any order placed on JacandJack.com, the package will be returned to us. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

We do not ship to PO Boxes or APO/FPO addresses. If you accidentally enter a PO Box or APO/FPO as your shipping address, we will need to contact you to obtain a non-PO Box or APO/FPO address, and this will delay your order being processed.